“I am unable to get the subwoofer to talk to the Sound Bar. I've tried power off the Sound Bar and then holding down the 'pair' button on the Subwoofer. It just continues to flash no matter how long I hold it down. It never goes solid.”
Answer This Question
1-5 of 5 Answers
I had this problem with mine. The Quick Start Guide provided in the box does not include the manual pairing instructions - you have to get the full user manual from the TCL website. Here are the instructions for manually pairing the Alto 6+ subwoofer: 1. Make sure the sound bar and wireless subwoofer are properly connected to the power supply. Turn on the sound bar. 2. Press and hold the Input Select button (the one with the square with the arrow going into it) on the sound bar main unit or the remote control, until the 4 LEDs on the front of the sound bar start flashing. 3. Press the Pair button on the back of the subwoofer until the amber light starts to flash quickly. 4. The amber light on the subwoofer should go solid after a few seconds and the four lights on the sound bar should stop flashing. Once this happens they will be properly paired. 5. If the amber light on the subwoofer doesn't go solid after two minutes, pairing has failed. Unplug both units for 3 minutes, plug them back in, and repeat the process. 5. Once pairing is successful, power cycle the sound bar a couple of times to make sure that the subwoofer stays paired to the main unit. The amber light on the back of the subwoofer should go from solid to slow blink when the sound bar powers off, and then from slow blink back to solid when the sound bar powers on.
Sorry, there was a problem. Please try again later.I’ve been going nuts trying to pair my subwoofer: this answer really helped! Minor additions for the TS8212 (Alto 8) - instead of four LEDs, the front says Subwoofer Pair (why don’t they put this in the manual!?!) - press and _release_ the pairing button on the subwoofer: don’t keep holding it down That finally worked for me.
Sorry, there was a problem. Please try again later.My subwoofer only has one light on the back, website shows 2 lights. It won't pair to my sound bar
Sorry, there was a problem. Please try again later.In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
Sorry, there was a problem. Please try again later.I don't recall having to pair the subwoofer and soundbar, and don't see anything in the quick start guide. I believe they do it automatically. Maybe try unplugging both for a minute and then plug them back in and turn on the power and see what happens. Otherwise I would try TCL customer support. The Bluetooth buttons would be used for pairing an external device such as your phone. BTW, be careful if you use the controls on the top of the soundbar. I hit the "arrow" button unknowingly and it caused problems for a day until I hit it again out of frustration because no other remedy worked. The unit has been working fine ever since.
Sorry, there was a problem. Please try again later.