“The soundbar will not connect to Wi-Fi. When I select the correct network, nothing happens and airplay cannot find the speaker. Could you please advise on appropriate steps?”
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I figured out how to get WiFi to work if you are still having issues. There is a question whether these units were meant to be sold or kept for displays but there is a way around it. On your box, there should be a QR code or you can use this URL: www.tcl.com/RAY-DANZ/wifi-setup. It gives you instructions on how to connect wirelessly. After doing this and seeing the green light, we waited I think about 3 hours and the unit showed a message on the bar that prompted us to update. I pressed play/ok on the remote that came with the soundbar and then it read UPG 1 and went to 100. Then it installed the update and flashed Hello for a while then after it appeared to be on, I opened the Google Home app and it prompted at the top to finally connect to the Alto 9+. If you are using a dual band router, make sure you are connected to the same band on your device as the one you selected when setting up the bar earlier. I hope this helps.!
Sorry, there was a problem. Please try again later.I am experiencing similar problem except I could not even get as far as you did. Google home does not even pickup the soundbar. I have a feeling the feature is removed in this version of the soundbar.
Sorry, there was a problem. Please try again later.After installing the update and google home recognizes the sound bar it shows the chromecast is for audio only and not video. Is this correct?
Sorry, there was a problem. Please try again later.In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
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