“Why does the box say retail sample?”

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• This is rather odd. In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered by TCLExpert 5 years ago

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• Because that is a model sent to store for the purpose of being displayed for customer demos, it was not meant to be sold.

  Answered by Ethan 5 years ago

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• I went through 3 different ones with "Retail Sample". I ordered online, had a replacement sent, and even went into the store. All 3 "Retail Sample" Not sure who dropped the ball, Best Buy or TCL, but it makes setting up wifi a bit of a chore.

  Answered by Chris 5 years ago

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• Just got mine today and it was in a retail box no sample written on or anything else on the box.

  Answered by Mike 5 years ago

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• I just had the same thing happen also. I got to my local Best Buy and right before I was about to pay I saw it on the box. I asked the person helping me and they said they couldn’t sell it

  Answered by Tommy 5 years ago

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