Questions & Answers

Q: QuestionIs the Tile Mate water-resistant?

• A:Answer Yes, the Tile Mate is IP67 rated, meaning it is water-resistant.

Q: QuestionHow long does the battery last on the Tile Mate?

• A:Answer The Tile Mate 2022 has a non-replaceable battery that lasts for up to 3 years.

Q: QuestionWhat is the maximum Bluetooth range of this Tile Mate?

• A:Answer The Tile Mate 2022 has a Bluetooth range of up to 250 ft (76 m).

Q: QuestionWhat is the benefit of upgrading to a premium plan for Tile?

• A:Answer A premium plan offers proactive Smart Alert notifications when you leave something behind and Item Reimbursement, which reimburses you if your Tiled item can't be found.

Q: QuestionCan I use the Tile Mate to find my phone?

• A:Answer Yes, you can double press the button on your Tile Mate to make your phone ring, even if it's on silent.

Q: QuestionWhich voice assistants are compatible with the Tile Mate?

• A:Answer The Tile Mate is compatible with Amazon Alexa, Google Assistant, and Siri.

Q: QuestionWhat battery size does this tile require?

Asked 2 years ago by Sam.

• A:Answer Hi Sam - The Tile Mate (2022) does not have a replaceable battery. The average life of the battery included is 3 years. Once the battery dies the item would need to be replaced. This is the same for Tile Slim and Sticker models. If you are looking for a Tile product that does have a replaceable battery, our Tile Pro (2022) comes with a CR2032 battery that lasts on average 1 year but can be replaced when needed. Thank you

  Answered 2 years ago by Tile

  
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Q: QuestionIs there a subscription fee for the use of the tracking app? Thank you.

Asked 2 years ago by Lonestar.

• A:Answer Hi, The Standard Tile plan comes free with your Tile purchase. With the Standard plan, you get basic features like Find Nearby, Find Far Away, and Find My Phone. The Premium and Premium Protect require subscription fees, and provide features like Lost Item Reimbursement. Thanks

  Answered 2 years ago by Tile

  
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Q: QuestionWould it track kids travel on bus from school?

Asked 2 years ago by Edwardbaez01.

• A:Answer Hi Ed - When using Tile's to track people, it is very important to understand how the technology works. Tile's use bluetooth technology. When a Tile Mate is within bluetooth range (250 ft.) of your cell phone you can ring the Tile to help you find your misplaced item. However, when a Tile is outside of bluetooth range of your cell phone it relies on our Tile Network to provide updated locations of your Tile. Each time a Tile comes within bluetooth range of anyone else with the Tile app on their phone you will receive an updated location to where that Tile is in your Tile app on your phone. So if the Tile you are looking for is near a populated area you will likely receive many location updates. However, if the Tile is not near a populated area it might not get pings from other people with the Tile app on their phone and locations updates may not be as frequent. Knowing this, Tile does not recommend using a Tile as your sole way of tracking a person. However, attaching a Tile to your kids backpack or clothing is a good safety measure as a backup source. If you kids have a cell phone, the best option for real time tracking would be to use the Life360 app on your cell phone. Or you could also look into using a Jiobit if your kids do not have cell phones. I hope you find this answer helpful! Thank you

  Answered 2 years ago by Tile

  
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Q: QuestionWill this work from my laptop? If so, how easy is it to use to locate my wife's purse in the house or car??

Asked 1 year ago by Tootsie728.

• A:Answer Hi Tootsie728 - Thank you for your question. Tile items can only be used via the free Tile app on your phone or tablet. Tiles are very easy to use. After purchasing your Tiles just download the free Tile app to your phone or tablet and follow the simple steps to activating a new Tile. Yes, Tile would be a great and easy way to locate your wife's purse in the house or car.

  Answered 1 year ago by Tile

  
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Q: Questionwhat is the longest this will locate an object

Asked 1 year ago by skk.

Q: QuestionDoes this work with iPhones

Asked 1 year ago by Fran.

Q: QuestionDoes this with an Android phone, Samsung Galaxy s24?

Asked 1 year ago by busveh.

• A:Answer Yes no issues

  Answered 1 month ago by 3nailVerified Purchase

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Q: QuestionCan you replace the battery

Asked 1 year ago by Caroline.

Q: QuestionWill these trackers pass through metal detectors?

Asked 2 years ago by Nick.

• A:Answer Great question! Tile is safe to pass through metal detectors. Tiles use non-rechargeable lithium batteries, similar to those used in wrist watches or key fobs. If you're going through a metal detector, we would recommend removing your Tile and placing it into the container through scanning. Happy to help!

  Answered 2 years ago by Tile

  
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Q: QuestionIs this compatible with the Samsung galaxy A12. I had the Samsung tag before and it wouldn't work with my phone so I had to return it and I don't want to have to do it again with this one.

Asked 2 years ago by TRG.

• A:Answer Hi TRG - Thank you for the question. Yes, Tiles and the Tile app are compatible with your phone. Tiles work with both Android and Apple phones. So if you decide to change your phone in the future, you will still be able to track your Tiles.

  Answered 2 years ago by Tile

  
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Q: QuestionDoes this work with galaxy Flip 4?

Asked 2 years ago by Tay.

• A:Answer Don’t Know.

  Answered 1 year ago by BIGOVerified Purchase

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Q: QuestionIs there a subscription fee with this? How long do the batteries last? Are they batteries rechargeable, or replaceable? Will it work with a Samsung Galaxy S20?

Asked 2 years ago by Anonymous.

• A:Answer No Subscription Fee. Batteries Rechargeable, I don’t think so. Batteries Replaceable. Yes.

  Answered 1 year ago by BIGOVerified Purchase

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