“I was given this vaccuum which worked fine until I got it home. Lights don’t come on when I plug it in to charger. Is it likely an adapter issue or a battery issue?”
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Dear customer, Thank you for your feedback. Please firstly help us confirm if you are using the original adapter? Secondly, may we know if you are charging the vacuum immediately after a long time of cleaning job? If this is the case, you may want to cool down the machine (battery in fact) for a bit and then put it into charge. If your issue persists, please contact us via below methods. We will help you resolve the issue ASAP. Email: [email protected] Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST) Best, Tineco Customer Care
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