Questions & Answers

Q: QuestionOn a previous question about what filters to use as replacement and the response was “universal filter”. Looking at the Tineco website, there is nothing with that name so could you be more specific about what filters would like work as a replacement?

Asked 2 years ago by Anonymous.

• A:Answer Dear customer, you can use the filter of A10 to replace yours. Thanks for your inquiry.

  Answered 2 years ago by Tineco Support

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Q: Questioncan i purchase an extra battery?

Asked 3 years ago by jim.

• A:Answer Dear Jim, Thank you for asking. Yes, you can purchase an extra battery for Tineco PWRHERO 10S to extend the battery life. Please contact us Tineco customer service at [email protected] and we will help you get an additional battery. Best, Tineco Customer Care

  Answered 3 years ago by Tineco Support

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Q: QuestionI need a new dustbin for my vaccuum. Will the dustbin of A10 compatible?

Asked 1 year ago by Ann.

Q: QuestionWhat is the running time?

Asked 2 years ago by Brig.

• A:Answer 1 month ago

  Answered 1 year ago by ArmenPVerified Purchase

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Q: QuestionIs the main motor BRUSHLESS ??

Asked 2 years ago by Garry.

• A:Answer Dear Gary, please note that the main motor is brushless.

  Answered 2 years ago by Tineco Support

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Q: QuestionWhat is the Wattage of this vacuum cleaner?

Asked 2 years ago by Tati.

• A:Answer Dear customer, please note that the rated power is 350W.

  Answered 2 years ago by Tineco Support

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Q: QuestionWhat is the best solution when the vacuum has stopped picking up dirt? I emptied the container a few times without a problem but now it's not spinning and not picking up dirt anymore. Any suggestions? Thank you

Asked 2 years ago by Parachute.

• A:Answer I usually pull the filter out and clean the inside cylinder. It works great after that.

  Answered 1 year ago by BelleVerified Purchase

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Q: QuestionI can't have a wall mounted dock in a rental....can I still make the unit position in a manner to charge?..

Asked 2 years ago by Johnnye.

• A:Answer I just stand it up against the wall and plug it in. Stays standing just fine.

  Answered 1 year ago by MekaL

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Q: QuestionWhat Filter is used for this?

Asked 2 years ago by Filter.

• A:Answer Dear customer, thanks for your inquiry. Please note that you can just use the universal filters of Tineco. We will also help you replace the filter for free once you have any problems with the machine.

  Answered 2 years ago by Tineco Support

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Q: QuestionWhat size drill bit do I use for the wall anchors that secure the wall mounted dock?

Asked 2 years ago by Los.

• A:Answer Dear customer, please note that the length of the wall-mounted dock is 13.07 inches, the width is 4.41 inches and the height is 5.91 inches.

  Answered 2 years ago by Tineco Support

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