Questions & Answers

Q: QuestionDoes the Tonal Trainer come with a warranty?

• A:Answer Yes, the Tonal Trainer comes with a 2 year warranty for both parts and labor.

Q: QuestionHow much does the Tonal membership cost?

• A:Answer The Tonal membership is $59.95 per month plus applicable sales tax and requires a 12-month commitment.

Q: QuestionHow does the Tonal Trainer track my progress?

• A:Answer The Tonal Trainer has built-in progress tracking that shows your workout data in real time.

Q: QuestionWhat comes with the Tonal Trainer Complete Kit?

• A:Answer The Tonal Trainer Complete Kit includes the Tonal machine and a Smart Accessories bundle. The bundle includes Smart Handles, Smart Bar, Rope, Bench, Foam Roller, Workout Mat, and Bar Control Module.

Q: QuestionAre there any specific requirements for installing the Tonal Trainer?

• A:Answer Yes, there are specific installation requirements for the Tonal Trainer, including having high-speed wifi, a grounded 3-prong power outlet within 6 feet, and specific stud/wall types. You should read the installation guide before purchase to ensure your space meets the requirements.

Q: QuestionI would not buy the membership. What functionality would not be available without membership?

Asked 2 years ago by Mark.

• A:Answer You do not want it without membership. All that is available is "free lift" mode which does not remember any of your weight history and does not automatically adjust weights as you get stronger. You can read details on what is available without a subscription on knowledge.tonal.com - they have an article on it. But as a user who uses Tonal 5 to 6 days a week (and has had it for 18 months), I will tell you that you absolutely do not want it without the subscription. With the subscription this thing is absolutely amazing and is frankly life changing. It is hard to oversell it as it is just so good.

  Answered 2 years ago by Jerry

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Q: QuestionWhat specifically is included in the accessory bundle?

Asked 2 years ago by Brett.

• A:Answer Smart handles, smart bar, rope, bench, mat, and foam roller. All needed for first time Tonal owners

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan this be installed in an unfinished basement?

Asked 3 months ago by Jane.

• A:Answer As long as there are studs that are 16” on center, yes I don’t see what not.

  Answered 2 months ago by user689128

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Q: QuestionIs this the Tonal 2??

Asked 3 months ago by Anonymous.

• A:Answer This is a Tonal 1 based on the SKU. The Tonal 2 is available here https://www.bestbuy.com/product/tonal-2-intelligent-home-gym-including-accessories-bundle-delivery-and-install-black/J3Q5Q2QQVH/sku/6621456.

  Answered 3 months ago by Anonymous

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Q: Question“Can you confirm this SKU is Tonal 2 with 250 lb max resistance?”

Asked 3 months ago by Anonymous.

Q: QuestionIs this Tonal1 or Tonal2, the new version?

Asked 4 months ago by Anonymous.

• A:Answer This is a Tonal 1 based on the SKU. The Tonal 2 is available here https://www.bestbuy.com/product/tonal-2-intelligent-home-gym-including-accessories-bundle-delivery-and-install-black/J3Q5Q2QQVH/sku/6621456.

  Answered 3 months ago by Anonymous

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Q: QuestionIs this the Tonal 1 or Tonal 2 model?

Asked 4 months ago by Segh.

Q: QuestionWhat’s the difference between tonal and tonal 2

Asked 10 months ago by Carol.

• A:Answer This is a Tonal 1 based on the SKU. The Tonal 2 is available here https://www.bestbuy.com/product/tonal-2-intelligent-home-gym-including-accessories-bundle-delivery-and-install-black/J3Q5Q2QQVH/sku/6621456.

  Answered 3 months ago by Anonymous

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Q: QuestionCan tonal be installed on an unfinished wall?

Asked 1 year ago by Mike.

Q: QuestionDoes the purchase include a 1year membership?

Asked 1 year ago by Cp.

• A:Answer No, and the machine requires you pay for the membership for at least one year.

  Answered 1 year ago by CameronVerified Purchase

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Q: Questioncan you set the machine closer to the floor without using the bench

Asked 2 years ago by Don.

• A:Answer No

  Answered 2 years ago by DanyelleB

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