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Questions & Answers

Page Showing 1-17 of 17 questions
  • QuestionIs there an app I can use to control this device?

    • Answer Yes, the TORRAS APP allows you to control the COOLiFY Cyber and provides three modes with adjustable settings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to charge this neck fan?

    • Answer With 20W fast charging, the COOLiFY Cyber can charge from 0% to 80% in just 1.5 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this neck fan have a timer function?

    • Answer Yes, the COOLiFY Cyber neck fan does have a timer.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery capacity of this neck fan?

    • Answer The COOLiFY Cyber neck fan is equipped with a 6000mAh battery.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use this device for both cooling and heating?

    • Answer Yes, the COOLiFY Cyber offers cooling, fan, and heating modes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is the airflow on this personal air conditioner?

    • Answer The COOLiFY Cyber provides multi-directional high-speed airflow from seven different directions.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this the upgraded 2025 model

    Asked by Pppp.

    • Answer The one I purchased from Best Buy (from this specific product page) in late July 2025 IS NOT the upgraded 2025 model. It is the older FG6A model. It DOES NOT have the 4 different auto modes nor the improved hinges. I will be returning it and purchasing the 2025 upgraded model from a vendor with more current stock.

      Answered by Treehorn37

  • QuestionWhy is the help number (888)881-8818 always busy? My Coolify won’t work and nobody will email me back.

    Asked by MichelleD.

    • Answer We apologize, but this phone line is temporarily unavailable. Please feel free to contact us at [email protected], and we’ll do our best to help you promptly.

      Answered by TORRAS

  • QuestionDoes it need your phone to work

    Asked by Mead.

    • Answer No, the TORRAS COOLiFY Cyber does not need a phone to work. It can operate independently once charged, providing cooling, heating, or fan functions without being connected to a phone. Hope this helps!

      Answered by TORRAS

  • QuestionWhat is the maximum neck size this fits comfortably? What is the inner width? Is it flexible? Why isn’t this in the description?

    Asked by Mimi.

    • Answer The TORRAS COOLiFY Cyber has an inner width of approximately 156.8 mm and fits neck sizes up to about 145 mm in circumference comfortably. The neckband is flexible and adjustable, allowing it to adapt to different neck shapes for a secure, comfortable fit. Size details may not always appear in the main description, but they are provided here to help customers choose the best fit. Hope this helps!

      Answered by TORRAS

  • QuestionDoes this neck air conditioner support use while being charged via power bank?

    Asked by Angi.

    • Answer Yes, the TORRAS COOLiFY Cyber can be used while being charged with a power bank. This allows you to continue using the cooling, heating, or fan functions during extended use. Hope this helps!

      Answered by TORRAS

  • QuestionDoes this neck air conditioner feel comfortable to wear?

    Asked by Tommy.

    • Answer Yes, the TORRAS COOLiFY Cyber is designed to feel comfortable to wear. It features an ergonomic, balanced design that rests naturally around the neck, making it comfortable for extended use during daily activities. Hope this helps!

      Answered by TORRAS

  • QuestionHow long does it last on a full charge ?

    Asked by Chris.

    • Answer On a full charge, the TORRAS COOLiFY Cyber lasts approximately 7.1 to 15.5 hours in fan (wind) mode, depending on the speed setting. When using maximum cooling mode, battery life is about 2.6 hours. The device can also be used while connected to a portable power bank, allowing for extended use when needed. Hope this helps!

      Answered by TORRAS

  • QuestionWhy is this so expensive?

    Asked by Patrick.

    • Answer The TORRAS COOLiFY Cyber is priced higher because it’s a next-generation wearable air conditioner, not a standard neck fan. It uses semiconductor cooling technology with an upgraded ETC chip to deliver active cooling down to about 60.8°F, rather than relying on airflow alone. The device offers cooling, heating, and fan modes, supported by AI smart modes that automatically adjust performance based on ambient and body temperature. With a 6000mAh battery, 20W fast charging, a wide 720° cooling coverage, app-based control, and an ergonomic bladeless design, it provides a level of performance, comfort, and versatility that basic neck fans do not offer.

      Answered by TORRAS

  • QuestionWill this fan suck your hair into it? Having longer hair i find neck fans pull my hair into them.

    Asked by PLOK.

    • Answer No, the TORRAS COOLiFY Cyber bladeless neck fan is designed so that long hair will not be pulled into it. Its bladeless airflow design and protective exterior mesh reduce the risk of hair getting caught, making it safe and comfortable to use even with longer hair.

      Answered by TORRAS

  • QuestionIs this product water/sweat resistant? Asking since you're apt to be sweating when using it.

    Asked by Anonymous.

    • Answer Yes it is sweat resistant and i use a alcohol wipe to clean it

      Answered by MauriceB

  • QuestionHow loud is this device when on? I'm wondering if it will drive other people nuts because it's noisy or even myself.

    Asked by Mel.

    • Answer The TORRAS COOLiFY Cyber operates quietly, so it typically won’t drive you or others nuts while it’s on. At lower fan and cooling settings, noise levels are close to a whisper (~30–40 dB), and even at higher performance settings it remains well below typical loud devices. This makes it comfortable to use during daily activities without causing significant disturbance.

      Answered by TORRAS