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Questions & Answers

Page Showing 1-20 of 27 questions
  • QuestionWhat is the maximum output power of the USB-C port?

    • Answer The maximum output power of the USB-C port on the Slim MiniMag Wireless Power Bank 5000mAh is 18W.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the power bank have any safety features?

    • Answer The Slim MiniMag Wireless Power Bank 5000mAh regulates charging temperatures to ensure efficient charging and preserve battery health.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the weight of the power bank?

    • Answer The Slim MiniMag Wireless Power Bank 5000mAh weighs 4.06 ounces.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the power bank charge two devices simultaneously?

    • Answer The Slim MiniMag Wireless Power Bank 5000mAh can charge two devices simultaneously.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to fully charge the power bank?

    • Answer The Slim MiniMag Wireless Power Bank 5000mAh takes approximately 1.5 hours to fully charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the wireless charging only work on iPhones? Or does it use qi wireless and will it work for an android also?

    Asked by Robert.

    • Answer Hi Robert, The TORRAS Slim Minimag Wireless Power Bank 5000mAh uses Qi wireless charging technology, which means it is compatible with both iPhones and Android devices that support Qi wireless charging. So, yes, it will work for your Android device as well. Jean Customer Support

      Answered by TORRAS

  • Questionhow many phone charges can I get from my magnetic charger

    Asked by tom.

    • Answer The charging capacity of the TORRAS MiniMag wireless power bank depends on your phone model. For example, if you have an iPhone 15 Pro Max (with a 4,422mAh battery), the 5000mAh MiniMag can provide approximately one full charge. For smaller battery models like the iPhone 13 Mini, it can offer more than one full charge.

      Answered by TORRAS

  • QuestionDoes this power bank work wirelessly over a relatively thin protective case [not Otterbox thickness]? if so, how much does the case slow the recharging process?

    Asked by MaatlyCrew.

    • Answer I had to take my cover off.

      Answered by CynthiaH

  • QuestionDoes it charge Android Samsung Galaxy S21 5G phones?

    Asked by James.

    • Answer Yes, the TORRAS Slim MiniMag Wireless Power Bank 5000mAh can charge your Samsung Galaxy S21 5G. Since the Galaxy S21 supports Qi wireless charging, it will work with the power bank's wireless charging feature. You can also use a USB-C cable for direct wired charging if preferred.

      Answered by TORRAS

  • QuestionIs this compatible with a android cell phone

    Asked by Diana.

    • Answer Hi Mrs. Diana, Thanks for reaching out with your question! That's a great thing to check before you buy. Yes, our MiniMag Portable Charger is compatible with your Android phone. However, because Android phones have a different internal coil design compared to iPhones, the magnetic connection won't be as strong or secure on its own. For the best and most efficient charging experience with your Android device, we actually recommend using it as a wired power bank. This way, you'll get a faster, more stable charge without any alignment issues. I hope this helps you decide! Let me know if you have any other questions. All the best, TORRAS Customer Support Team.

      Answered by TORRAS

  • QuestionWill this work for Samsung Note 10+?

    Asked by Kamal.

    • Answer Hi Kamal, Thank you for your interest in the TORRAS MiniMag MagSafe Portable Charger! Regarding your question about compatibility with the Samsung Note 10+, we regret to inform you that this device is not compatible with our MiniMag power bank. The main reasons are: Hardware Limitation: The Samsung Galaxy Note 10+ itself lacks the necessary internal magnetic alignment module required for MagSafe functionality. Therefore, even if you attempt to attach it, the charger will not provide stable wireless charging and cannot attach securely via magnetism. To help meet your charging needs, we might suggest: Looking for Samsung-specific options: There are many high-quality wireless power banks specifically designed for Samsung phones. Considering a TORRAS Wired Power Bank: We offer a range of efficient and safe USB-C power banks that would be fully compatible with your Note 10+. We sincerely apologize for any inconvenience this may cause. Please feel free to reach out if you have any other questions—we're always happy to help. Best Regards, TORRAS Customer Support Team.

      Answered by TORRAS

  • QuestionDoes it work on an iphone 13?

    Asked by Anonymous.

    • Answer Hi Dear, Thank you for your interest in our TORRAS MiniMag Magnetic Power Bank! That's an excellent question. To give you a direct answer: Yes, our MiniMag will work with your iPhone 13 and will provide reliable wireless charging. However, there's one key detail I want to highlight to ensure you have the best experience: The iPhone 13 does not have Apple's built-in MagSafe magnets. This means the magnetic connection between the MiniMag and your iPhone 13 will not be as strong as it would be with an iPhone 13 Pro/Max or newer models that do have the MagSafe ring. For the iPhone 13, we recommend using the phone with its protective case off for a secure magnetic attachment. If you prefer to use a case, please ensure it is a MagSafe-compatible case (which has built-in magnets) to achieve a strong hold. In short: It will charge your iPhone 13 perfectly via wireless charging, but for the strongest magnetic snap, please use it without a standard case or with a MagSafe-certified one. I hope this clears things up! Please let me know if you have any other questions—I'm happy to help you further. Best regards, TORRAS Customer Support Team.

      Answered by TORRAS

  • QuestionDoes this device come charged or do I have to charge it before I can use it?

    Asked by Jordan.

    • Answer It is charged out of the box.

      Answered by Jeffp

  • QuestionCan you plug this into a usbc c port in a car and use it to wirelessly charge a pixel 10

    Asked by MaxwellSmart.

    • Answer Hi Max, The Pixcel itself supports MagSafe wireless charging. For the Minimag, after plugging it into your car's USB-C port, simply press the button once to enable simultaneous charging and use. Thank you so much for your interest in TORRAS products! If you have any questions or feedback, please don’t hesitate to let us know—we’d love to hear from you. Best Regards, TORRAS Customer Service Team.

      Answered by TORRAS

  • QuestionIs the mini mag compatible with iPhone SE

    Asked by Wayno.

    • Answer No

      Answered by Jeffp

  • QuestionI have a Torras MagSafe phone case with a built in stand. The stand is flush with the actual case so I’m sure the magnet will stick. The product says you cannot use with a stand is there some other reason why?

    Asked by Lisa.

    • Answer They are designed to work together: https://www.google.com/search?q=can+a+mini+mag+power+bank+be+used+with+a+Torras+cell+phone+case+with+stand&oq=can+a+mini+mag+power+bank+be+used+with+a+Torras+cell+phone+case+with+stand&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCjMyMDM2ajBqMTWoAgywAgHxBSmijDn2TyFD&sourceid=chrome&ie=UTF-8

      Answered by Anonymous

  • QuestionWill the Torras charger work with an iPhone 11?

    Asked by iphones.

    • Answer Short answer is no. Not in the way it’s intended to.

      Answered by Jeffp

  • Questiondoes the pack itself connect to a magsafe charger? i am looking to slap this on my phone and then attach it with the battery attached to my magsafe charger.

    Asked by Jason.

    • Answer Hi Mr. Jason, Thanks for your interest in the TORRAS MiniMag MagSafe Portable Charger! To answer your question, the MiniMag is designed as a magnetic wireless power bank that attaches to your phone via MagSafe to charge your device, but the MiniMag must be recharged separately using the included USB-C cable. If you'd like to charge both your phone and the MiniMag simultaneously, we recommend first charging the MiniMag fully via the USB-C cable, then attaching it to your phone for wireless charging. We appreciate your support and hope you enjoy using your MiniMag! If you have any further questions, feel free to reach out. Best Regards, TORRAS Customer Services Team.

      Answered by TORRAS

  • QuestionIs this power bank compatible with Android devices??

    Asked by Anonymous.

    • Answer Hi Dear Mr./Mrs, Thank you for reaching out to us about the TORRAS MiniMag Magnetic Wireless Power Bank! This power bank is designed with MagSafe technology, which is optimized for MagSafe-compatible iPhones. While it can charge Android devices via the included USB-C cable, the wireless magnetic charging feature may not work reliably with non-MagSafe devices due to alignment and charging protocol differences. For the best experience with your Android device, we recommend using the USB-C cable for wired charging. If you have any further questions about compatibility, feel free to ask—we're happy to help! Happy shopping! Best regards, TORRAS customer services Team.

      Answered by TORRAS

  • QuestionHi I have a wireless charger that i normally charge my phone with at night, can i charge this power pack wirelessly on the qi wireless charger? or do you have to hysically plug it into the usb-c to charge this?

    Asked by Boone.

    • Answer Yes you can, it will charge with all magsafe devices although a but slower than if directly plugged in.

      Answered by Justin