“My mom got this TV as a present but it was a display model and didn't come with the original remote. She's ordered two brand new remotes so far and they're not working. Is there a specific way to get it work? The remote model is a CT-RC1US-19.”

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• Please contact us at Toshiba at 855-527-2411 for your part needs and we will help you with this in no time.

  Answered by Toshiba Customer Care 7 years ago

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• The remote that comes with the tv is an alexa voice remote and sometimes you have to sinc them to the device.

  Answered by Fulltimedad 7 years ago

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