“We just bought the Toshiba firetv December 13, 2019. The remote will no longer scroll up, down, or side to side. Is there a warranty for the remote? If so, how do I get a replacement?”
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To get help pairing your Fire TV Edition remote, please visit: amazon.com/gp/help/customer/display.html?nodeId=GEARX33JWH4K6WHJ For personalized assistance, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday. David M. - Toshiba Support
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