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Sorry, there was a problem. Please try again later.Hi there, this is a brand new TV! However, there is also an option on the product page to select an "open box" for this TV. Open box are products opened by store personnel or by customers who returned them. They are inspected to work and may not have original packaging. They are priced much lower than the same product in the original package and fully tested to ensure they function properly. If you would like to purchase open box items, you may select the "open box" option located below the indicated price of the product. Dalainne | Toshiba Support. https://www.bestbuy.com/site/toshiba-55-class-c350-series-led-4k-uhd-smart-fire-tv/6532120.p?skuId=6532120
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