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Hi Jimster, Depending on the Wi-Fi technology in your water heater, it may require legacy compatibility with specific Wi-Fi protocols or encryption standards, which is relatively common with some smart appliances. If your ISP manages your Mesh System, we suggest contacting them to discuss configuration options to improve legacy device compatibility on your Wi-Fi network. Our TP-Link support team is also available and happy to assist with questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly. Thank you, TP-Link Systems Support
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