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Hi. This is Janet from TracFone Wireless. We're sorry for the inconvenience. Please know that you may also reach us through chat at http://bit.ly/2qdrKHH should you need assistance in refilling your account. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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