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I have not had this problem. Is you Bluetooth turned on? I am new to this phone also and just learning it.
Sorry, there was a problem. Please try again later.Hi. My name is Maria and I work with TracFone Wireless. We are really sorry for the trouble. Please allow us to further check your account so we can provide a resolution. You can contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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