A:AnswerHi. This is Katrina from TracFone Wireless. All TracFone customers who will do an upgrade from the current TracFone device (with or without Triple Minute Plan) will have the Triple Minute benefit as a promotion for upgrading to a new handset (Smartphone).
A:AnswerHi. This is Mae from TracFone Wireless. No. Unfortunately, the phone is not compatible with our re-branding process even if the phone is from us.
A:AnswerHi. My name is Cristy from TracFone Wireless. If you are referring to your benefits (talk, text and data minutes), yes. Any remaining benefits from the old TracFone phone will be transferred to the new Apple TracFone device. You can also transfer your pictures, messages and videos using our Transfer Wizard App. The app can be downloaded from App Store. Thank you.
A:AnswerHi. This is Janet from TracFone Wireless. Yes, you will. You may also adjust your screen's brightness to make the phone screen more visible. For further queries or concerns, just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
A:AnswerHi. This is Janet from TracFone Wireless. The iPhone SE is actually released with iOS 9.3.1 version. Originally, this is the OS version of our TracFone branded iPhone SE. However, it has been identified that the OS version of this phone can be upgraded up to iOS 11.4. Most probably, the specific phone that has been advertised on the BestBuy website has its OS version upgraded. Hence, the product's OS version as stated on the BestBuy website.
A:AnswerHi. This is Cristy from TracFone Wireless. We're sorry for the trouble you've encountered with the service. Please contact us via chat using this link http://bit.ly/2qdrKHH, so we can check your account and troubleshoot the phone. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
A:AnswerHi. This is Cristy from TracFone Wireless. We apologize that you are unable to receive calls. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
A:AnswerAna,
I'm not sure I understand your question. When I purchased my phone from Best Buy it was a iPhone SE (locked) that had Tracfone as the carrier. If you can purchase an unlocked phone you have to provide the simcard from the carrier you choose. This is the only limitation I know. If you are inquiring on other limitations of this phone there are numerous. Possibly Best Buy can help you as they did me answer your questions.
Good Luck, Tech1
