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Hi. This is Jhyzel from Tracfone Wireless. Regarding your concern, unfortunately you cannot use Wi-Fi calling if you do not have an active service. For further information, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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