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Questions & Answers

Page Showing 1-20 of 94 questions
  • QuestionCam I use this on my home wifi without paying for any service?

    Asked by Jon.

    • Answer Yes! I bought this for my daughter to do just that.

      Answered by user237832

  • QuestionIs phone unlocked and can I add metro pc sim card and plan

    Asked by Anonymous.

    • Answer Hi. This is Jhyzel from TracFone Wireless. No, you need to unlock the phone first before you can insert the metro pcs SIM Card. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionI have Verizon prepaid phone.. can I transfer my phone number and saved info ?

    Asked by Kat.

    • Answer Hello. This is Jhyzel from TracFone Wireless. Yes, you can transfer your phone number to it. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BYOP to 611611 to check if your phone is compatible with our network. Thank you.

      Answered by TracFone Wireless

  • QuestionCan I use this pay phone to set up a venmo account? Thank you!

    Asked by Lotta.

    • Answer Hi. This is Jhyzel from TracFone Wireless. Yes, you can use this phone to set up a venmo account. If you need further assistance, please contact us via this chat link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan I use this phone in Europe

    Asked by Henry.

    • Answer Hello. This is Ryan from TracFone Wireless. Unfortunately no, however if you will be able to meet the basic requirements to have the phone unlock you can use it with other service provider. For further information about our Unlocking Policy you can try to visit this link https://www.tfwunlockpolicy.com/wps/portal/home. If you need further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan MS Teams be installed on this phone?

    Asked by Jean.

    • Answer Hi. This is Arianne from TracFone Wireless. Yes, you can install MS Teams using this phone. Thank you.

      Answered by TracFone Wireless

  • QuestionDoes this phone have a plug for headphones

    Asked by Mk.

    • Answer Hi. This is Ramel from TracFone Wireless. Yes, the Blue View 4 Smartphone has a 3.5 mm headphone jack. Should you have questions, please let us know. Have a great day.

      Answered by TracFone Wireless

  • QuestionWhat is in the box

    Asked by Njs01.

    • Answer Hi. This is Franz from TracFone Wireless. You will have BLU View 4, USB Cable, and a Quick Start Guide in the box. If you need assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan my kids download Snapchat and TikTok on this phone ?

    Asked by Klt25.

    • Answer Hi. This is Ramel from TracFone Wireless. Yes, you can download Snapchat and Tik Tok on this phone. Should you have questions, please let us know. Have a great day.

      Answered by TracFone Wireless

  • Questiondoes the phone alert you to missed calls or for text messages with a blinking light or beep

    Asked by junior.

    • Answer Hi. This is Joel from Tracfone Wireless. Majority of all the phones will give you blinking light or beep whenever you received calls or text messages. For further assistance, please chat with us via this link https://www.tracfone.com/support. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you and have a great day!

      Answered by TracFone Wireless

  • QuestionWill this work in Colorado for a ski trip... ??? needs to work on the mountain.

    Asked by IdoSKI.

    • Answer Hi, this is Joel from TracFone Wireless. Regarding your concern, your phone will work in Colorado. Remember that TracFone Wireless services will work within US territories. For further assistance, chat with us at https://www.tracfone.com/support, so we can provide a concrete resolution for this issue. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu.

      Answered by TracFone Wireless

  • QuestionI have a cracked screen on my current Tracfone and need to transfer my balance to a new device. Signal at my house is often weak, so I could really benefit from WiFi calling. Does the BLU View 4 support WiFi calling? If not, what phones do?

    Asked by MartyMoose.

    • Answer Hi. This is Redje from TracFone Wireless. To answer your question, yes. The device support WiFi calling. Have a nice day!

      Answered by TracFone Wireless

  • QuestionHOW OLD IS THIS PHONE - THANK-YOU - PHIL

    Asked by RAY5802.

    • Answer 10 months

      Answered by ElizabethK

  • QuestionI’m looking for a new phone for my sister who has SafeLink. Can I transfer her SIM card into a prepaid Tracfone?

    Asked by Beckie.

    • Answer Hi. This is Aira from TracFone Wireless. No. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

      Answered by TracFone Wireless

  • Questiondoes the phone come with YouTube, if not can it be downloaded?

    Asked by chris.

    • Answer Yes. The YouTube App is pre-installed on the Blu View 4 when you buy it new. It's in the "Google" folder on your phone's desktop.

      Answered by DekiZ

  • QuestionWhat kind of charger does this phone use? Thank you for your time

    Asked by Anonymous.

    • Answer Hi. This is Jhyzel from TracFone Wireless. Regarding your question it is a USB Type C charger. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan this cellular phone can be use in another country

    Asked by Glori.

    • Answer Hi. This is Arianne from TracFone Wireless. Unfortunately, no. Our branded phones are carrier locked. However, we can facilitate the unlocking process if you meet the set requirements. You can visit our website to check out our Unlocking Policy. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text UNLOCK to 611611 for the instructions on how to unlock your current phone.

      Answered by TracFone Wireless

  • QuestionWhat's the aux your for this phone?

    Asked by Moxxie.

    • Answer Hi. This is Junry from TracFone Wireless. Regarding your concern, AUX can be used for MP3 player.Earphone. If you plug your speakers, microphone, or headphones into your main device, with the possible exception of some types of USB setups, you're usually connecting through what's called an aux port. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan this phone be gpa tracked

    Asked by Katy.

    • Answer Hello. This is Junry from TracFone Wireless.Yes, but you can turn on your GPS to work. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless