A:Answer Hi, this is Joel from Tracfone Wireless. Regarding your concern, your device will be eligible for unlocking for at least 60 days to active service. After 60 days, you can text the word UNLOCK to 611611. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611.