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Hi. This is Arianne from TracFone Wireless. You have to purchase minutes to activate the phone. Please know that you can activate the phone using our website or by calling our representatives. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you.
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