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Hi. This is Arianne from TracFone Wireless. You have to purchase a plan in order to activate your new BLU View 4 phone. Plans can be purchased using our website, through the My Account App, through our retailers or by texting BUY to 611611. For further assistance, you can chat with us using this link https://www.tracfone.com/support/contactus so we can determine the cause of the issue. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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