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Questions & Answers

Page Showing 21-40 of 94 questions
  • QuestionI just want this phone for scrolling and internet usage do I still need to purchase minutes. Will it work without minutes

    Asked by Matt.

    • Answer Hello. This is Jhyzel from TracFone Wireless. If Wi-Fi is available, you can access the internet with the use of Wi-Fi connection. If there is no available Wi-Fi connection, you will need an active service plan with data allocation to access the internet.

      Answered by TracFone Wireless

  • Questionhi there Can the phone download the chinese app? such as wechat ? and how many data can use ? and the phone can use immediately after I pick it up ? thanks!

    Asked by Tom.

    • Answer Hi. This is Junry from TracFone Wireless. Yes, You can download any app on your phone. And it depends on how many data will cost. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan I put SIM card in it

    Asked by Anonymous.

    • Answer Hi. This is Aira from TracFone Wireless. Yes, you can put a sim card in it. If you need assistance, please feel free to contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan I connect this phone in Colombia?

    Asked by Jes10.

    • Answer Hi. This is Ryan from TracFone Wireless. Regarding your inquiries, yes it is possible with the use of our Global Calling Plans. It is an affordable add-on that can be used to make call to hundreds of international destinations. In the other hand if you plan to use this device in Colombia, you need to have it unlock since the device is lock in our service. You can refer to this link https://www.tfwunlockpolicy.com/wps/portal/home/, to check our Unlocking Policy. If you need assistance, please feel free to contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • Questionhow much does this phone weigh?

    Asked by chris.

    • Answer Hi. This is Ryan from TracFone Wireless. Weighs roughly around 162 grams. If you need further information about the specification of the device, please feel free to contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan I use this phone with a Safelink account?

    Asked by goosebug.

    • Answer Yes you need to contact customer care from your phone to connect the sim card to your new phone.

      Answered by user244019

  • QuestionDoes Phone come with Sim Card? Does Phone come with Charger?

    Asked by PaulS.

    • Answer Hi. This is Aira from TracFone Wireless. Yes, the phone come with a sim card and a charger. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan Square app be added to this phone

    Asked by Penman.

    • Answer Hello. This is Arianne from TracFone Wireless. Yes, you can add the Square App on this phone. If you have any further questions or concerns, please feel free to chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

      Answered by TracFone Wireless

  • QuestionWhy does it tell me calls are restricted, I cannot make calls on this phone. Or it just goes to the C.S. line. Can't call in our out.

    Asked by Mel.

    • Answer Hi. This is Junry from TracFone Wireless. We apologize for the inconvenience. We would like to take a closer look on this issue and help you out. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • Questioncan i use the workday app on this phone

    Asked by Anonymous.

    • Answer Hi. This is Mark from TracFone Wireless. Yes, you can. You just need to download and install it in your phone. If you have additional concerns you'd like to discuss, please contact us via this chat link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also use our self-service menu by simple texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionHi, is this phone compatible for use with Mint Mobile?

    Asked by Apes.

    • Answer Hi. This is Jhyzel from Tracfone Wireless. Regarding your concern, yes but make sure to unlock the phone first. For further information, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionIf I buy the phone to use just with wifi calling (no service) where does the phone number come from? How does it get activated?

    Asked by SueDK.

    • Answer Hi. This is Jhyzel from Tracfone Wireless. Regarding your concern, unfortunately you cannot use Wi-Fi calling if you do not have an active service. For further information, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan you add what’s up app? If so, wouldn’t you be able to use it overseas when using WiFi? Thanks

    Asked by Peter.

    • Answer Hello. This is Jhyzel from TracFone Wireless. Yes you can download that app and you can also use that app using WiFi. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionDoes SIM card work on this phone? Like texts and calls

    Asked by Husein.

    • Answer Hi. This is Dianne from TracFone Wireless. Regarding your concern, yes. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan this phone receive texts in Mexico?

    Asked by Phreadd.

    • Answer Hello. This is Junry from TracFone Wireless. Actually no, you can only receive calls in Mexico. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionThe difference between the track phone, flip phone, and the blue track phone

    Asked by Rose.

    • Answer Hi. This is Arianne from TracFone Wireless. To better address your query, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

      Answered by TracFone Wireless

  • QuestionIs this Blu phone e-sim accessible

    Asked by Alleycat.

    • Answer Hi. This is Charinadelle from TracFone Wireless. Regarding your concern, unfortunately no. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionCan I do call forwarding on this phone?

    Asked by Ruthie.

    • Answer Hi. This is Joel from TracFone Wireless. Yes, you can do call forwarding on this device. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionI already have a Tracfone account on my Samsung Galaxy 7. If l buy this new phone, can l just bring it home, keep my same phone number, and my same current Tracphone account?

    Asked by Omw41.

    • Answer Hello. This is Jomarey from TracFone Wireless. Yes, you can keep the same phone number and transfer your account from your old phone to your new phone. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word UPGRADE to 611611.

      Answered by TracFone Wireless

  • QuestionDoes this phone come with a charger and cord?

    Asked by Iowa.

    • Answer Hello. This is Ryan from TracFone Wireless. Yes, this phone already comes with a charger and cord.

      Answered by TracFone Wireless