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Yes you need to contact customer care from your phone to connect the sim card to your new phone.
Sorry, there was a problem. Please try again later.Hi. This is Franz from TracFone Wireless. Yes. If you need assistance with the activation, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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