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Hello. This is Joel from TracFone Wireless. We are sorry to know that. As your service provider, that is not how we want you to feel and experience. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
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