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Hi. This is Redje from TracFone Wireless. So sorry for this. Let's take a closer look into what is going on. For further assistance, please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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