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Hi. This is Ryan from TracFone Wireless. Thank you for bringing this up into our attention. Unfortunately, you can't use a SIM from other service provider since our devices is carrier lock. However, once you meet the requirements you can have the device unlock in our carriers. You can refer to this link https://www.tfwunlockpolicy.com/wps/portal/home/ for further information about our Unlocking Policy. For further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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