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Hello. This is Ryan from TracFone Wireless. We are sorry to hear that you are having a hard time navigating the device. A user manual is included for you to use that contain basic instructions. If you need further assistance, allow us an opportunity to speak with you to better assist you. You can reach us out via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you.
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