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Hi. This is Redje from TracFone Wireless. We value your patronage. We have to check your the device first before we can provide the resolution. Please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611. Thank you.
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