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Hi. This is Jomarey from Tracfone Wireless. We are sorry to hear that the SIM card of your new phone was lost. Please be informed that you can purchase a new SIM card through our retail store like Walmart or Target. You can also purchase a SIM card using our website. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you.
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