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Hi. This is Junry from TracFone Wireless. We are sorry to hear that. Yes, it will work. Just try to insert the SIM Card properly, make sure to match the sim tray and if it is still the same thing please contact us so that we can troubleshoot your device. Kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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