“I have a TracFone Rebel 4 LG phone and want to upgrade to this one, LG Stylo 5, can I keep phone # and also transfer all time on the one to this newer one? Heard that it is really hard to transfer time, texts, and data to a newer phone. What is locked?”
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Hi. This is Frank from TracFone Wireless. Thank you for reaching out to us. Yes, you can transfer your balance and phone number to the new phone. Please know that our branded TracFone devices are carrier locked. To transfer your service and number to the new phone, text the word TRANSFER to 611611. For further questions or concerns, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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