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Questions & Answers

Page Showing 61-80 of 302 questions
  • QuestionHow do I remove calling restrictions from Tracfone Nokia 2760 Flip?

    Asked by Gee.

    • Answer Hello. This is Ryan from TracFone Wireless. There are various reasons behind calling restrictions. Commonly are, device related restriction or network signal issues. We would like to take a closer look on this issue to provide proper solution for you. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionDoes it work for two step verification? I want to download an app

    Asked by Mike.

    • Answer Hello. This is Aira from TracFone Wireless. Yes, it will work for the verification process. To better assist you, kindly reach us at https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you.

      Answered by TracFone Wireless

  • QuestionDos the Fone come with Basic International and frequent numbers.

    Asked by Anonymous.

    • Answer Hi. This is Arianne from TracFone Wireless. Yes. The Nokia 2760 Flip phone comes with Basic International Calling and TracFone Frequent Numbers. TracFone Frequent Numbers work with all TracFone models. In addition, Basic International Calling is not available on Smartphone plans with unlimited talk & text service. For further questions or concerns, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you.

      Answered by TracFone Wireless

  • QuestionWhat towers will this phone be on ?

    Asked by AndyN.

    • Answer Hi. This is Ramel from TracFone Wireless. It will be activated under the Verizon network. If you need assistance, please do not hesitate to contact us.

      Answered by TracFone Wireless

  • QuestionBought new tracfone in July of 2023, it is not holding power. Goes dead every 12 hours without much use. What could be wrong?

    Asked by Anonymous.

    • Answer Hi. This is Arianne from TracFone Wireless. We are sorry to know that. Please chat with us using this link https://www.tracfone.com/support/contactus so we can determine the cause of the issue. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

      Answered by TracFone Wireless

  • QuestionCan I use this phone in Europe

    Asked by Hollywood.

    • Answer Hi. This is Franz from TracFone Wireless. No. Please know that our branded phones will not work outside US territories. For further questions or concerns, please chat with us at https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you

      Answered by TracFone Wireless

  • QuestionAre any minutes included with purchase of the Nokia 2760 flip? Don't want a Tracfone monthly minutes plan.Can I just use a Tracfone 60 minute card I purchase at my local Grocery store and if so will these minutes be Tripled?

    Asked by RAB.

    • Answer Hi. This is Franz from TracFone Wireless. In order to activate your phone, you need to have a service days also. That's why you need to have the monthly plan that has a monthly service. or further assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you

      Answered by TracFone Wireless

  • QuestionI am currently with qlink and I want to keep my same phone number. Is this phone as good as the jitterbug for seniors. I currently have a smart phone and I don't like it. Way to confusing for me. I want something I can use easily

    Asked by Anonymous.

    • Answer Hi. This is Redje from TracFone Wireless. Yes. It has the same features. Please know that you can use that device here in our network if it is compatible. However, we have lots of great phones and plans to offer. For more information, you may visit our website at https://www.tracfone.com/home. For us to assist you with your issue, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you

      Answered by TracFone Wireless

  • QuestionCan I use this phone with another carrier?

    Asked by Niki.

    • Answer The most important factor when shopping for a flip phone is that your device is compatible with your wireless carrier, both prepaid carriers, who you pay in advance for your monthly service, and the major “post-paid” carriers, TRACFONE, AT&T, T-Mobile, and Verizon. ASK THE CARRIER you plan to use if they offer plans for this type of phone.

      Answered by PhillyKat

  • QuestionIf I purchase this full price, or even pay a small fee is there a way to use this on my existing Verizon service as I just like the device and don't need the prepaid services. Thank you.

    Asked by Michael.

    • Answer Hi. This is Arianne from TracFone Wireless. Yes, you can use it with your current service provider. However, you will need to unlock the phone first. Please be informed that our branded phones are not carrier unlocked even if it is paid in full. We can facilitate the unlocking process of the phone as long as you meet the set requirements. To see our Unlocking Policy and to check if your device is eligible to be unlocked, you can visit our website. For further assistance, please chat with us via this link https://www.tracfone.com/support. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you

      Answered by TracFone Wireless

  • QuestionPlease give the exact steps to service - for example pick a phone? Do I need to also purchase a sim card? then do I need to purchase a plan? I am not sure of what I need or how to start?

    Asked by HelpASenior.

    • Answer My mother uses a TRACFONE plan... they have a LOT of them for flip phones. She uses the one that costs $99 per year and they multiply their "400 minutes" by THREE actually providing 1200 minutes. If you use them all, when you buy another block of minutes, it will add BOTH minutes and MORE TIME. They have a lot of various plans you'll need to check on their website. IF YOU DO NOT use all the minutes they roll over as long as you don't let the TIME expire first. WIth my mothers plan, she always has minutes left over. When you renew, ever since VERIZON purchased TRACFONE - the lose your remaining minutes. You need to keep track of what you have remaining BEFORE you buy more minutes and time. They WILL give them back to you but you need to know what you have before you top it off. You can see it on the website under your account.

      Answered by PhillyKat

  • QuestionHi IF I go buy this phone will it already be usable to make a toll free call without also buying an additional refill card? I only have the money to purchase the phone and need a way to call a toll free number today.

    Asked by Jaysweet76.

    • Answer The phone does not come with minutes. For a low price consider seeing what TRACFONE minutes will cost you.

      Answered by PhillyKat

  • QuestionCan I download a watch app on this phone?

    Asked by Anonymous.

    • Answer Hi. This is Joel from TracFone Wireless. Regarding your concern, yes. You can download watch app on this phone. For further assistance, please chat with us via this link https://www.tracfone.com/support. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you and have a great day!

      Answered by TracFone Wireless

  • QuestionCan I buy the trac phone and specifically NOT have internet access? Phone and text messaging only?

    Asked by Anonymous.

    • Answer you get 250mb of data for activation and updates. after that is gone then you wont have any data. The 250mb of data is going to be there and tracfone cannot get rid of it

      Answered by Anonymous

  • QuestionCan I use this to replace my current Tracfone that is very hard to hang up, and will my current SIM card work in it?

    Asked by Anonymous.

    • Answer Hello. This is Arianne from TracFone Wireless. Yes, you can use this phone to replace your old one. However, you can't use your old SIM card on the new phone since it has a pre-installed SIM card on it. Thank you.

      Answered by TracFone Wireless

  • QuestionIs the phone unlocked

    Asked by Mario.

    • Answer Hi. This is Redje from TracFone Wireless. Please know that our branded phones are not carrier unlocked even if it is paid in full. However, we can facilitate the unlocking process of the phone as long as you meet the set requirements. To see our Unlocking Policy and to check if your device is eligible to be unlocked, you can visit our website at http://trfn.ly/618153xn9 and enter your phone number or serial number. You can also text the word UNLOCK to 611611. On the other hand, please give us another chance to fully evaluate your situation. We guarantee that we will conduct all necessary research to resolve the issue. Kindly contact us via this chat link http://trfn.ly/618998PKl or call us at 1-800-867-7183. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

      Answered by TracFone Wireless

  • QuestionHow can you See caller ID on the outer screen. without opening the phone

    Asked by Cloudrider.

    • Answer Hello. This is Redje from TracFone Wireless. You have to press the volume button for it to display caller ID information. Have a great day!

      Answered by TracFone Wireless

  • QuestionDoes it come with a charger?

    Asked by Anonymous.

    • Answer Hello. This is Redje from TracFone Wireless. Yes. It comes with a charger.

      Answered by TracFone Wireless

  • QuestionDoes this phone do voice mail and numbers of who called?

    Asked by Jan.

    • Answer Hi, this is Joel from TracFone Wireless. Yes, this device does have voice mail. If you need further assistance, please chat with us at https://www.tracfone.com/support, so we can provide a concrete resolution for this issue. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

      Answered by TracFone Wireless

  • Questionwill I be able to reload this phone when the minutes run out or monthly

    Asked by peg.

    • Answer Hello. This is Franz from TracFone Wireless. Yes, you can reload your minutes if you don't have any. We also have a plan that contains minutes only. If you need further assistance, please chat with us at https://www.tracfone.com/support, so we can provide a concrete resolution for this issue. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

      Answered by TracFone Wireless