“I have a friend who has a Galaxy A11 and her voice sometimes goes in and out during conversations at the same location. Her battery is fully charged. What could be causing this?”
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Most likely, poor internet bandwidth. She must be right on the edge of the coverage. Remember that TracFone piggybacks on other major cell phone companies' service, and TracFone customers are third in line.
Sorry, there was a problem. Please try again later.Hi. This is Frank from TracFone Wireless. Coverage is not available everywhere. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections, slower mobile web service and data speeds or no mobile web service or data connectivity and call interference. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. To check the coverage in your area, you may text the word COVERAGE to 611611. We can also check your friend's account so we can take a closer look into what's going on and ensure a resolution. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you.
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