A:Answer Hi. This is Katrina from TracFone Wireless. Unfortunately, TracFone device will not work when you are located anywhere outside of the United States, Puerto Rico, Hawaii and the US Virgin Islands including, without limitation, while you are offshore or in international waters. Also, be advised that Wi-Fi Calling will only work if you have a device and a SIM card that supports the feature. You may text WFC to short code 611611 or copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!