A:Answer Hi. This is Wendy from TracFone Wireless. Unfortunately, there's no in-store technician. To transfer your mobile number to a new device, text TRANSFER to 611611. You can also download the Mobile Transfer Wizard App. It is a powerful mobile content transfer solution which provides you the ability to easily transfer backup and restore your personal content from one Smartphone to another (i.e. from your old device to your new device). Using Transfer Wizard now you can effortlessly transfer your contacts, pictures and videos simply over Wi-Fi. For further assistance, please chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by texting HELP to short code 611611. Thank you.