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Sorry, there was a problem. Please try again later.Hi. This is Frank from TracFone Wireless. We are sorry to hear that you are having issues with your phone. Before we answer query, allow us to take a closer look into what's going on so we can work with it and provide the best possible resolution. To further assist you, copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM EST to 11:45 PM EST. Thank you.
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