Questions & Answers

Q: QuestionWhat type of screen does the phone have?

• A:Answer The Samsung Galaxy A14 64GB Prepaid phone has a 6.58-inch TFT-LCD screen.

Q: QuestionWhat is the operating system?

• A:Answer The Samsung Galaxy A14 5G runs on Android 14.

Q: QuestionWhat is the phone's screen size?

• A:Answer The Samsung Galaxy A14 5G has a screen size of 6.58 inches.

Q: QuestionWhat is the maximum storage capacity after using a microSD card?

• A:Answer The Samsung Galaxy A14 5G has an expandable storage of up to 1TB.

Q: QuestionWhat is the battery capacity?

• A:Answer The Samsung Galaxy A14 64GB Prepaid has a long-lasting battery life of 5000 milliampere hours.

Q: QuestionWhat is the phone's resolution?

• A:Answer The Samsung Galaxy A14 5G has a screen resolution of 2408 x 1080 pixels.

Q: QuestionI plan on giving this phone to my child to be used over WIFI only for games. movies, etc. Do I need to purchase minutes or activate it over the Tracfone network?

Asked 11 months ago by BorisKarloff.

• A:Answer Hi, This is Jhyzel from Tracfone Wireless. Thanks for your purchase. No, you do not need to purchase minutes or activate the phone over the Tracfone network if you plan on using it solely for Wi-Fi purposes.Tracfone phones can function as Wi-Fi-only devices, allowing you to access the internet, make calls, and send messages through Wi-Fi networks without requiring a cellular plan. However, it's important to note that some features, such as mobile data and cellular calls, will not be available without an active Tracfone plan. Please send us a DM to our social media platforms for other inquiries. Thank you.

  Answered 11 months ago by TracFone Wireless

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Q: QuestionIs this phone hearing aid compatible?

Asked 1 year ago by Kathy.

• A:Answer Hi. This is Joel from TracFone Wireless. Thanks for your purchase. Regarding with your concern, yes. This device is hearing aid compatible. Remember, when shopping for a phone, look for what's known as the M rating for hearing aid compatibility. The M rating ranges from 1 to 4, with 4 being the best compatibility. A higher rating means less distracting noise and feedback coming in, but some unwanted noise is still possible. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We truly appreciate you for doing business with us!

  Answered 1 year ago by TracFone Wireless

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Q: QuestionDo phones not come with charging cables anymore? I bought this phone as a gift and there was no charging cable.

Asked 11 months ago by Anonymous.

• A:Answer Hi. This is Mark from TracFone Wireless. We do apologize for the inconvenience this may have caused you. However, the reason why there's no charger plugs included in the package is because Samsung believes that the removal of earphones and charger plugs from their device packaging can help address the growing e-waste problem and eliminate unnecessary duplication of these items. Should you need further assistance, please send us a DM on our Social Media Platforms. Thank you!

  Answered 11 months ago by TracFone Wireless

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Q: QuestionDoes it come with a charger?

Asked 1 year ago by ally.

• A:Answer Hi. This is Arianne from TracFone Wireless. Thank you for your interest in our products and services. The Samsung Galaxy A14 64GB comes with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because they want to minimise the impact of their products in the environment. For further assistance, please chat with us at https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We appreciate you for doing business with us!

  Answered 1 year ago by TracFone Wireless

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