Questions & Answers

Q: QuestionWhen you purchase this phone, what comes with it? Thank you.

Asked 4 years ago by Jean.

• A:Answer Hi. This is Arianne from TracFone Wireless. It comes with a charger, battery, activation card and services guide/quick start guide. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionWhich SD Card is compatible with this phone?

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Katrina from TracFone Wireless. You can insert a micro SD card on this phone. The phone's memory can be expanded up to 512GB. Thank you!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionI know if I buy this phone my minutes will transfer. Will my pictures also transfer?

Asked 4 years ago by gtxmag440.

• A:Answer Hi. This is Arianne from TracFone Wireless. Yes, you can transfer your pictures using the Transfer Wizard App. For assistance, please chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to short code 611611. Have a nice day!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan I add the Basic Plan minute cards to the TCL A3 32GB if I already have a Tracfone account?

Asked 4 years ago by Pinger.

• A:Answer Hi. This is Wendy from TracFone Wireless. Yes, you can. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan you just purchase the phone without the service?

Asked 4 years ago by Jerry.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, you can. However, you will not be able to activate and use the phone without redeeming a service plan. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionDoes the basic phone provide 30 days of service with the purchase of the phone

Asked 4 years ago by Jimu.

• A:Answer Hi. This is Arianne from TracFone Wireless. No. You will need to purchase a separate plan to activate the phone. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionDoes this phone come with a SIM card

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes. Our branded phones come with a SIM card. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan this phone be transferred to safe link account.?

Asked 4 years ago by Babycake.

• A:Answer Hi. This is Arianne from TracFone Wireless. Yes. This phone can be used with your SafeLink account. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionWhat is the total cost of this phone?

Asked 4 years ago by gtxmag440.

• A:Answer If you limit your text, calls and data use, then this phone can cost you under $900 dollars for ten years. $40 for the phone, $800 for 4 $20 prepaid cards for 10 years and if you choose auto refill you can save about $2 on each card, It will cost you about $7 a month.

  Answered 4 years ago by Iboughthisitem

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Q: QuestionDo I just buy the phone and transfer my minutes to new phone? I pay 30$ for three month's will the price be the same? Thanks for the answer.

Asked 4 years ago by gtxmag440.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes. You can transfer your active phone number and remaining benefits (minutes and service das) to the new phone. Also, you can still add and redeem the same service plan. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionDoes this phone take photos I can share on my PC ?

Asked 4 years ago by Lanser.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, you can take photos that you can share on your personal computer. You can connect your phone to a computer with a USB cable that can transfer files. On your phone, authorize the connection. Your phone's photo albums and libraries should appear in the app on your computer. To get a handset tutorial and manual, you can text the word TUTORIAL to 611611. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan this phone be used to make international calls to Canada, and if so, is there a premium price for making such calls?

Asked 4 years ago by MsSmith.

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes. You can call over 100 international destinations for the same price as any other call. For more information, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan I use this on WiFi without service ?

Asked 4 years ago by Skye.

• A:Answer You can use it except for cell service and text. You have to have a plan to get a phone number but sure if you use it for wifi only to play games, then yes.

  Answered 4 years ago by MattVerified Purchase

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Q: QuestionHow often do I have to buy time; and what is the cost? thank you

Asked 4 years ago by John.

• A:Answer Hi. This is Katrina from TracFone Wireless. To keep your TracFone service active, you must add airtime before your service end date. For us to better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionIs this phone compatible for Q Link? As a replacement.

Asked 4 years ago by Kay.

• A:Answer Hi. This is Cristy from TracFone Wireless. Unfortunately, no. Please be informed that our phones are carrier locked and will only work with TracFone Wireless service. We can facilitate the unlocking process as long as you meet the set requirements. For more information, copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. You can also text the word UNLOCK to 611611. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionIs this phone 5G compatible?

Asked 4 years ago by Scruffy.

• A:Answer Hi. This is Cristy from TracFone Wireless. The wireless technology for TCL A3 32GB phone model is 4G LTE. 4G/4G LTE phones will work on the 5G network. These phones just won't get the 5G speed. You must have a 5G-capable phone to access the 5G network. Should you have other inquiries or concerns, please do not hesitate to copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We're here to help. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan I transfer unused minutes from LG 442BG flip phone to TCL< GB smart phone?

Asked 4 years ago by Karen.

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes. As long as your service from the flip phone is still active. Thank you!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionI have the free air wireless sim card.I put it in my phone but I broke the phone.now I'm trying to buy a cheap phone I can put my air wireless sim card in.will this phone work if I insert my air wireless sim

Asked 1 year ago by Ronjon.

Q: QuestionPhone screen slightly cracked - Do I have any warranty coverage from the manufacturer?

Asked 3 years ago by Teatina.