“Can not install - Turned off all windows programs pertaining to anti-virus and windows defender. Ran file as administrator, file extracts but will not load, Doing away with cd version sucks.”

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• Also had difficulty with digital version, but calling Intuit & connecting with agent most often solves any problems.

  Answered by Antenna 1 month ago

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• For download/installation troubleshooting we recommend you first ensure your computer meets the system requirements for your Windows PC, these can be found on the Best Buy website in the specifications section; Windows 11 is necessary. While some of the troubleshooting you've done is great, you can view more troubleshooting options on our TurboTax Community in our help article titled "Troubleshoot TurboTax Desktop for Windows issues". If you need further or direct help, please reach out to our support team either through phones or on our Facebook, X, or Instagram pages.

  Answered by TurboTax Brand Expert 1 month ago

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