“Controller won't pair together just flashes. One side will contact other side won't. Done both firmware update , also try re calibration which did not work. Customer service is not replying. This has happened for 2nd time. Request refund”
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Hold the xbox button one the left side and the button with the 3 dashes on the right side. Untill the light is white on both
Sorry, there was a problem. Please try again later.Sorry to hear about your experience. Reaching out to the Turtle Beach Support Team via their Contact Form on the website would be the appropriate way to receive assistance for your product. Reply times may vary, but our team usually replies within a business day or two (weekends and holidays would not count as business days). We ask that you remain patient for our teams replies, and keep an eye on your email inbox and junk/spam folder for their messages. If you are solely looking for a refund, please reach out directly to Best Buy's customer service team as the original purchase location would be responsible for assisting with any sort of refund if you are still eligible for one.
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