“Everything works, people can hear me, but I cannot hear any chat audio. I can hear game audio however. Controller is updated, has 3.5 mm jack, all audio settings are correct on Xbox and NAT type is Open..... Second set of headset , and not sure what else”
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Try going into your console for audio settings. We had the same issue and we fixed it by resetting the audio through console settings.
Sorry, there was a problem. Please try again later.Hey there Hobbs, We're sorry to hear about this. Please reach out to our Support Team for assistance with this. They're always happy to help as needed, and can be reached right from the support section of the Turtle Beach website. Best regards!
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