“I bought two of these (one for an Xbox One and one for the Xbox One X). It does not work. I can hear but the mic isn’t working. Is this a setting issue?”

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• This could be an issue on the end of the console, the controller itself, the game you're playing, or the headset. It would be best to reach out to our support team for assistance. They can be reached right from the support section of the Turtle Beach website.

  Answered by Turtle Beach Support 5 years ago

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• Are you sure you are not muted in any way? Sometimes i leave mute on and forget.

  Answered by Unused 5 years ago

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