A:Answer Thanks for your inquiry, Niecy!
If you haven't done so already, we would suggest performing the recalibration for the Recon Controller found in the support section of the Turtle Beach website.
If recalibration did not help or you require further assistance, please reach out directly to our dedicated Support Team so they can lend a hand.
They’re always happy to help and can be reached right from the support section of the Turtle Beach website too.
Thank you and have a great day!