Anyone experience connectivity issues with the Series X? The headphones worked with the original Xbox One however with the Series X while playing Assassin's Creed Valhalla the headset audio cracks and disconnects constantly, making them unusable. null

Question

Dayman · Accepted Answer

Yes. I have the exact same problem. If you press buttons on the controller it may fix it but only while you continue to press buttons. Try moving the right stick during cutscenes. My friend who has the arctis 9x is also having these problems so it is likely with the xbox itself but Turtle Beach may be able to fix it with a firmware update, we'll see.

Answered by Dayman 5 years ago

rothrock89 · Answer

I have the same issue with multiple games and it affects my controller. Returning them this week.

Turtle Beach Support · Answer

Please reach out to our Support Team about this. They can assist you in figuring out if there is something going on with the headset itself, the new console, or the game that you're playing. That team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.

Answered by Turtle Beach Support 5 years ago

“Anyone experience connectivity issues with the Series X? The headphones worked with the original Xbox One however with the Series X while playing Assassin's Creed Valhalla the headset audio cracks and disconnects constantly, making them unusable.”

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