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Hello! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please make sure your headset firmware is up to date, then if you have the same experience, reach out to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
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