Questions & Answers

Q: QuestionI'm moving and need my 65" Samsung taken down and prepared for move. Does Geek Square do this?

Asked 5 years ago by MLML.

• A:Answer Call up your local Best Buy Greek Squad. They can advise you of your special needs,

  Answered 5 years ago by Vonnie

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Q: QuestionHi If I understood correctly, the premium service will cover: 1. Delivery 2. Install wall mount 3. Mount the TV 4. Connect TV to wifi Do you charge extra for installation above fireplace? Do you also connect the TV to a home theater? Thanks

Asked 5 years ago by AMUL.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer Thanks for your question, Adrian! We should be able to also connect your TV to your home theater system. There is an extra charge for mounting above a fireplace as well. You can find out more about our mounting services at: www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. For support with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan best best mount tv above a fire place

Asked 5 years ago by Trice.

• A:Answer Thanks for your question, Trice! We do offer services to mount a TV above a fireplace. For support with scheduling and pricing, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo i need to purchase wall mount or is this included in the price?

Asked 5 years ago by Ttem.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer You need to have one before they get their.

  Answered 5 years ago by Bonesaw

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Q: QuestionIs the $50 service just for one tv or will they mount another tv as well if needed with no addition charge ?

Asked 5 years ago by Jonathon.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer I tried to have another tv installed when they came out to the scheduled appoint to for 1 tv, but they charge $50 for each TV. It’s still worth it and I had 4 TVs mounted and installed and cheaper then anywhere else.

  Answered 5 years ago by Dane1985

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Q: QuestionI want to mount my 55" tv on a cement wall.Also, to hide the wires. How much is that?

Asked 5 years ago by deborah.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer If you hang on a cement wall you may have to hide the wires in some kind of molding which is not expensive

  Answered 5 years ago by MookNY

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Q: QuestionCan TV be mounted to concrete behind wallI and is there a extra charge to install into concrete over fire place?

Asked 5 years ago by Stickguy.

• A:Answer Hi there. Thanks for your question. Generally when we do an install like this, we recommend setting up a Site Survey for an agent to come out and go over the project with you. This will make sure we have the right expectations and products needed. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can set this up for you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes your team have the ability to mount a TV on a brick wall? The fireplace is fake in the photo attached.

Asked 5 years ago by CLquestion.

• A:Answer Yes

  Answered 5 years ago by Dand

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Q: QuestionI had man installed my tv did a very bad job can Greek come out and redo it

Asked 5 years ago by Gg.

• A:Answer They should be able to. You have to schedule it though.

  Answered 5 years ago by Lindzizcool1961

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Q: QuestionDoes the squd move cable lines from one wall to another or do.i.have spectrum move the lines

Asked 5 years ago by Sue.

• A:Answer Moving cable outlets is cable company business. Geek Squad should / will not touch.

  Answered 5 years ago by Edgie

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Q: QuestionNothing but trouble with your system so far! Go here click here. Done. Real easy so read slow. Wall mount 48 in Plaza Tv to studs in drywall run wires concealed in-wall bay. How much you supply everything. B

Asked 6 years ago by unclethirsty.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer The Geeks charged us $129.99 total to come out to our house that is approximately 45 miles from their store. We bought our 75" digital tv the month before @ Target. We ordered the multi-directional mount on Best Buy and had it shipped to our home before the Geeks arrived. They do charge extra to put the wires behind the dry wall. We did NOT have this done, so I'm not sure what the cost is. If you use the CHAT feature they can tell you. Also, I think you can order it online and get the price. (Don't actually place the order, just put it in your cart to get the price.) Also, you may call Best Buy customer service @ 888/ 237-8289 for help pricing. They are super nice!

  Answered 5 years ago by LuciaInSwIowa

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Q: QuestionHello I hung my samsung 55inch tv on the wall and the cable had sound but picture would cut in and out. the bluray player had no issues with picture but there was no sound. we took it down and took bracket off didnt work with all off till back with stand

Asked 6 years ago by Hondaturbo.

• A:Answer I would suggest, CALL THE GEEK SQUAD!

  Answered 5 years ago by FrancesVerified Purchase

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Q: QuestionDo you mount tv's outdoors? Looking to buy Sunbrite outdoor tv to be installed on outside of house

Asked 6 years ago by blc.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer I'm sure they will, as long as they are putting an actual "outdoor tv" in. truth be told though, inexpensive as tv's are now, I bought a 41" roku tv and put it on our back porch and just keep it covered with a blanket basically during the cold weather. them outdoor TV's are expensive! time will tell if the indoor tv used outdoors will stand the test of time though, so far so good...

  Answered 5 years ago by conanthesignmanVerified Purchase

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Q: QuestionHi! I'm planning on getting a Vizio M-series TV mounted, I have a Roku already mounted but I want it on the the other side of my room. Will the employees take off the Roku TV, move the mount, and mount the new TV? If so, would that be Basic or Premium?

Asked 6 years ago by Apryl.

• A:Answer I believe you pay for both installations. It is explained on the details of purchasing because I recall it was going to cost us another $99 to install in another location the tv that was being replaced.

  Answered 5 years ago by KalD

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Q: QuestionI have ordered a basic tv mount installation. i already have brackets up with my current tv, which i want to disconnect from the brackets. Will the installers do thast?

Asked 6 years ago by Kapperino.

• A:Answer Not sure! But, if all the geek squad reps are as friendly as the two that came to my home, I am sure that they would not find it a bother to take it off for you!

  Answered 5 years ago by FrancesVerified Purchase

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Q: QuestionWhy isn't there any mention of mounting above a fireplace or if there are sufficient power receptacles. There should be at least a mention that for those services will require additional charges.

Asked 6 years ago by JohnnyQ.

• A:Answer Thanks for your question. Sorry for the confusion. This page: https://www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1 details the differences between our mounting services and what may incur additional costs. This page can be found in the Overview section of this product.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWe purchased the 65" Samsung Curved for family for Christmas - and they need it mounted. Does this service include mounting for a curved screen?

Asked 6 years ago by TVR.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer The Geek Squad can easily handle a curved TV. The TV manufacturer follows an industry standard (VESA) to allow this TV to be mounted.

  Answered 5 years ago by Satisfied

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Q: QuestionI am purchasing a 55 inch tv. I have a TV stand that can hold up to a 65 inch TV that I would like it mounted on. Can this be done as only wall mounting is mentioned in the description. I also have an old TV will this be removed?

Asked 6 years ago by bwall.

This question was asked about the related product: TV Setup & Mounting, 56” to 90"

• A:Answer Yes just look at the tv mount to be sure. go online or even look the mount up using amazon or bestbuy to get the specs.

  Answered 5 years ago by MookNY

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Q: QuestionI have a wallmount already installed from best buy. The mount is universal up to 90". I just want to replace the existing mounted TV with a 75" TV - Do I still have to pay $130 for a complete install, when all I want to do is replace the TV?

Asked 6 years ago by RamenGirl.

• A:Answer The charge is for them to mount the tv when you already have a mount. They will remove and replace it.

  Answered 6 years ago by ramosfamilyVerified Purchase

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