Questions & Answers

Q: QuestionIf I purchase the tv due to being out of stock for curbside can I schedule them to hang it on another day or does it have to be delivered by them?

Asked 3 years ago by Curbside.

• A:Answer Tv was shipped to my house days earlier. Mounting was scheduled for later.

  Answered 3 years ago by Jennifergoogins

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Q: QuestionI would like to remove an old 43" tv (already wall-mounted) and replace it with a 48" LG C2 tv. This would be mounted over a built-in dresser. Also, will Best Buy remove an old Panasonic 65" plasma tv? What would be the cost? Thank you.

Asked 3 years ago by WM.

This question was asked about the related product: TV Setup & Mounting, 55” or Smaller

• A:Answer when I bought my 85 inch Samsung, the geek squad took my 65inch plasma t.v. at no additional cost.

  Answered 3 years ago by ipadair

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Q: QuestionWill you be providing the wall mount?

Asked 3 years ago by James.

• A:Answer My TV was wall mounted. I was also given the option for a table mount.

  Answered 3 years ago by MMaureenVerified Purchase

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Q: QuestionWill they have wall Anchors with them if the ones I have are not good for the job?

Asked 3 years ago by Max585.

This question was asked about the related product: 51" and Larger Basic TV Mounting

• A:Answer Yes they did have anchors when they installed my mount.

  Answered 3 years ago by Happyhappy

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Q: QuestionIs the price for mounting a 32 inch tv less than 56" and above pricing?

Asked 3 years ago by Loyaltosamsung.

• A:Answer Im not positive but they work in teams so i really cant seeing a price difference for a 32 in to a 56 in.

  Answered 3 years ago by HappyhappyVerified Purchase

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Q: QuestionI have 2 55” and under tvs that I need to buy mounts for and have mounted. Is it a separate full charge for the installation on both?

Asked 3 years ago by Anonymous.

This question was asked about the related product: TV Setup & Mounting, 55” or Smaller

• A:Answer Explain

  Answered 3 years ago by Great

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Q: QuestionIs the mount included if tv is purchased from best buy & with Best Buy Totaltech & then delivered by best buy? or customer has to supply the mount?

Asked 3 years ago by Sal.

• A:Answer No and no, totaltech crew will supply the appropriate wall mount for you at Best Buy cost to you. The Totaltech crew are well supplied and well knowledgable for what your tvs need.

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionHi a Question on the Samsung 1 wire technology install. If I choose to order installation service with a concealed wire, would it be considered the power wire and require a certified licensed electrician?

Asked 3 years ago by kskjDisch.

• A:Answer Yes it would we were told by Geek Squad

  Answered 3 years ago by JamesVerified Purchase

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Q: QuestionWhat is cost to mount 49" Sony with my Stanley Heavy Duty articulating mount, hide wires (bringing power up from electrical outlet directly below where the TV is to be mounted), and connecting / mounting a 36" Vizio bar and speakers (my supply)?

Asked 3 years ago by Notforme123.

• A:Answer Strong suggest do a home consultation with geek squad.

  Answered 3 years ago by CuteBracketVerified Purchase

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Q: QuestionIf we have cable tv in the house, will Geek Squad also run cable to new location in the house when installing/mounting a new TV? How far does Geek Squad travel from a Best Buy? Wondering if they go to Ocean City, MD?

Asked 3 years ago by Beach.

• A:Answer Dont know about the second part of the question but if your cable wire is long enough no worries but if you're putting it somewhere else youll need the cable company to come and move the cable

  Answered 3 years ago by JeffVerified Purchase

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Q: QuestionWill BB mount my 44 inch TV if I have a pre-existing cubby space above my fireplace? The cubby space is slightly smaller. I was hoping to purchase a mount that swings out so it sits just outside the cubby. Is that possible?

Asked 3 years ago by Anonymous.

• A:Answer Mostly have to check how far out of the cubby it would need to clear and buy the appropriate length mount. Mine extends almost 2 feet.

  Answered 3 years ago by Gamers

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Q: QuestionDoes this service include disconnecting and unmounting the old TV as well as hauling away the old TV. The New TV was not purchased at Best Buy.

Asked 3 years ago by Dale.

• A:Answer Yes. Absolutely.

  Answered 3 years ago by Holly

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Q: QuestionI purchased TV and mounting installation for 65" Samsung TV for an additional $249.99. Is there anything else I need to buy? Mount ? Antena? Cords?

Asked 3 years ago by Figuringitout.

• A:Answer Mope. Swwms you got it all.

  Answered 3 years ago by FeaturesVerified Purchase

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Q: QuestionWill they mount a TV outside on my deck when the wall is brick?

Asked 3 years ago by Cindy.

This question was asked about the related product: TV Setup & Mounting, 55” or Smaller

• A:Answer Yes. Make sure they know to have correct tools and fastener

  Answered 3 years ago by Me23

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Q: QuestionWill you take down an existing TV and Mount then put up the new mount and TV? There is no additional cost for this right?

Asked 3 years ago by Setup.

• A:Answer Yes

  Answered 3 years ago by Tvmounting

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Q: QuestionDoes the TV connect and mounting 56 and larger include the wall bracket for the $249 price?

Asked 3 years ago by Yade.

• A:Answer Yes. Recently mounted and installed a 70” TV and a 65” TV.

  Answered 3 years ago by BestBuyShopperVerified Purchase

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Q: Questionfor mounting a 70" Samsung to wall with metal studs, do I have to buy all hardware needed, or does Geek Squad come prepared?

Asked 3 years ago by Montobianco.

• A:Answer You have to purchase the TV wall mount, if it does not come supplied with mounting screws/bolts for metal studs then yes you will need to purchase ahead of time.

  Answered 3 years ago by michaelVerified Purchase

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Q: QuestionCan they mount an outdoor TV on a brick wall?

Asked 3 years ago by Anonymous.

This question was asked about the related product: TV Setup & Mounting, 55” or Smaller

• A:Answer i am sure they can. i know i wouldn't try it myself.

  Answered 3 years ago by sonyismyfavorite

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Q: QuestionI bought an older home. It’s a nice home but the walls are the old stucco over wood slat. Will they mount a tv on my wall?

Asked 3 years ago by William.

• A:Answer Should be able if can locate studs in walls

  Answered 3 years ago by HappyhappycampersVerified Purchase

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