I connected to my home WiFi and was able to use the app to change patterns and such. Two days later the app is greyed out and I am not able to change patterns, set a timer nor turn power on/off.
Thank you in advance for any suggestions! null

Question

I connected to my home WiFi and was able to use the app to change patterns and such. Two days later the app is greyed out and I am not able to change patterns, set a timer nor turn power on/off.
Thank you in advance for any suggestions! null

JosephC · Accepted Answer

Try pressing the button on the control unit… I had a similar issue, and that seemed to free it up

twinkly Team · Answer

Hi there, thanks for your feedback.
Usually, when a device is greyed out on the app, it means that the smartphone or tablet on which you're using the app is not connected to the same network of your devices.
If this is not the problem, or you have issues, please get in touch with our Support team (twinkly.com, help, contact us), thanks.

“I connected to my home WiFi and was able to use the app to change patterns and such. Two days later the app is greyed out and I am not able to change patterns, set a timer nor turn power on/off. Thank you in advance for any suggestions!”

1-2 of 2 Answers