Questions & Answers

Q: QuestionWhat type of lighting technology do these panels use?

• A:Answer These panels use RGB LED lighting technology.

Q: QuestionCan I sync these LED panels with music?

• A:Answer Yes, you can sync the lights with music by purchasing the Twinkly music accessory separately.

Q: QuestionHow many Twinkly Square panels come in this combo pack?

• A:Answer This combo pack includes one master panel and five extension panels.

Q: QuestionAre these Twinkly Squares compatible with smart home systems?

• A:Answer Yes, they are compatible with Google Assistant, Amazon Alexa, and Apple HomeKit.

Q: QuestionDoes the Twinkly app allow me to create my own lighting effects?

• A:Answer Yes, the app allows you to customize, create, and apply various effects.

Q: QuestionWhat is the maximum number of extension panels I can connect to the master panel?

• A:Answer You can connect up to 15 extension panels to the master panel.

Q: QuestionIs there wiring guide? I have the starter kit, and used all 4 ports on the master, and the app couldnt map the lights. I thought using all 4 ports would be ideal, since I am just waiting for additional panels, but it was a mess.

Asked 3 years ago by ConcernedCitizen.

• A:Answer On our Twinkly official website, under the Help section, you will find the physical Squares set up guide (it is titled: How do I physically set up my Twinkly Squares?). In case you need more support, use the Contact us form at the bottom of the article!

  Answered 3 years ago by twinkly Team

  
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Q: QuestionHow much weight can eack panel support? Can I use them as a floor platform with a glass chair rolling matt on top?

Asked 11 months ago by BitRage.

• A:Answer Twinkly Squares panels are not designed to support weight, and they shouldn’t be stepped on, as they are made of plastic. Please, think of them more like a delicate piece of artwork meant to be hung.

  Answered 10 months ago by twinkly Team

  
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Q: QuestionCan the panels display an animated image in webp format?

Asked 1 year ago by AutoVeloce.

• A:Answer Hi! You can upload GIFs and JPEGs directly from the app, in the FX Wizard section, or using preset and custom effects in the gallery ;)

  Answered 1 year ago by twinkly Team

  
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Q: QuestionAre these currently or planning to be Matter/Thread compatible?

Asked 2 years ago by Mandi.

• A:Answer Hi Mandi, thanks for getting in touch! Currently, we don't have info on the eventual future compatibility with Matter, but stay tuned and sign up for our newsletter, you'll be the first to know!

  Answered 2 years ago by twinkly Team

  
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Q: QuestionHow many squares are in the $250 set?

Asked 2 years ago by Anonymous.

• A:Answer Hi, there are 6 Squares. 1 Master Panel + 5 extensions.The Master one is necessary for the extensions to work.

  Answered 2 years ago by twinkly Team

  
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Q: QuestionWhat kind of power usage should be expected from the 5 + 1 kit?

Asked 3 years ago by DannyVFilms.

• A:Answer Hello! You get 6 squares 1 being the main one that controls the others!

  Answered 1 year ago by LuisSVerified Purchase

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Q: QuestionWhat is the maximum number of Squares that can be connected together running off one Controller?

Asked 3 years ago by InquiringMind.

• A:Answer Hi! You can physically connect up to 16 panels (a master panel and up to 15 extension panels), and for even larger Squares creations you can group multiple installations together. The master square is the main panel that contains the controller!

  Answered 2 years ago by twinkly Team

  
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Q: QuestionWhat is the size of each square?

Asked 3 years ago by Tom.

• A:Answer Hi! The size of each Square is 16 cm x 16 cm!

  Answered 3 years ago by twinkly Team

  
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