Questions & Answers

Q: QuestionI have a UE Roll speaker a few years old and it still works great. Wanted another for my teen son since he keeps taking mine, but see UE no longer makes. Is the Wonderboom 2 the closest replacement? Will this be able to link to the Roll? thanks

Asked 5 years ago by ririryann.

• A:Answer Hello, the Wonderboom line replaced the Roll line a couple years ago. The Wonderboom 2 is an amazing portable speaker that you will love! However, it will not pair with your Roll. You can pair 2 Wonderboom 2's together without the use of an app.

  Answered 5 years ago by Logitech

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Q: QuestionI’ve had this speaker less than a month and it now won’t play any sound (music, on/off, Bluetooth connect, etc.). I didn’t drop it or expose it to water. It just sits on my dresser. I factory reset it and the problem persists, what should I do?

Asked 5 years ago by Sher.

• A:Answer All of our Ultimate Ears speakers come with a 2-year warranty. Come visit us here and we can get the process started https://support.ultimateears.com/en/

  Answered 5 years ago by Logitech

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Q: QuestionIf I wanted to have two of these at opposite end of a small retail store for background music, but wanted them to be near the ceiling, can they be left plugged into the electrical outlet all the time and still work OK?

Asked 5 years ago by Teeray.

• A:Answer They can! Just make sure the Wonderboom 2 connected to your phone is within 100-feet of your phone, and the second Wonderboom 2 is within 100-feet of the first Wonderboom 2.

  Answered 5 years ago by Logitech

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Q: Questiondoes the 1 pair with the 2

Asked 5 years ago by kerrin.

• A:Answer Yes! Wonderboom and Wonderboom 2 will both pair together!

  Answered 5 years ago by Logitech

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Q: QuestionWhat's the difference between Deep Space and Concrete, besides the $10 ?

Asked 5 years ago by gonnabuy.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Hello, the difference between the two is purely cosmetic: Deep Space is almost solid black with a little bit of white woven into the fabric, while Concrete is a Best Buy exclusive color that is black with a white splash. Everything else is exactly the same (as with every color variation).

  Answered 5 years ago by Logitech

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Q: QuestionOn the apple website it says that this product is "only at apple". So, that begs the question, are these real? If so why does the Apple website say this? Are these different from the ones Apple has?

Asked 6 years ago by Mary.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer I believe they were referring to the color, that particular design is exclusive to Apple.

  Answered 6 years ago by KeyCo

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Q: QuestionHow do I connect Bluetooth ?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Press the top button

  Answered 6 years ago by DripDon

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Q: QuestionCan more than one smartphone/tablet pair with this speaker at the same time to share in the playing of music?

Asked 6 years ago by Naytess.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Yes.

  Answered 6 years ago by JohnP

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Q: QuestionCharging but not pairing

Asked 11 months ago by Guy.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: QuestionWill Wonderboom 2 pair with Wonderboom 4?

Asked 1 year ago by Shelly.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: QuestionCan Wonderboom 2 pair with Wonderboom 4. If it could be paired how?

Asked 1 year ago by CarvingScooby.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: QuestionDo I have to re-pair the two wonderbooms every time I turn them on? They pair fine but then next time I turn on the speakers, one automatically pairs to my phone but I have to re-pair the speakers.

Asked 1 year ago by Boomer.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: QuestionCan i pair a Wonderboom 2 and a Wonderboom 4 to get stereo sound?

Asked 1 year ago by Hugodv25.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: QuestionWhy does my wonder boom 2 beep in between songs, the volume buttons on it not work while playing, and the beeping stop when the music app is disconnected from it on my iphone 11.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Bermuda Blue

Q: QuestionI have the speaker plugged in, but after 2-1/2 to 3 hours it shuts off and indicator light is red. .

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Hey! Please get in touch with Ultimate Ears Support team for best possible solution in this case.

  Answered 2 years ago by Logitech

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Q: QuestionThe volume only goes half as loud

Asked 2 years ago by Mic.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Hi! This sounds like an audio issue. We'd recommend you to get in touch with Ultimate Ears support and the team will look into it.

  Answered 2 years ago by Logitech

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Q: QuestionI need the instructions

Asked 2 years ago by Mark.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

Q: Questioni have a wonderboom 3 and just purchased a wonderboom 3 and can’t seem to get them to pair

Asked 3 years ago by Jessie.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Radical Red

Q: QuestionNo matter how many times i try, I cannot pair it with Zoom or Itunes... I don't know if it is Apple's way of saying our devices only work with our products or what? Any way to work around this?N

Asked 3 years ago by Susie2Cute.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Deep Space

• A:Answer Hello Susie2Cute! The WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design will pair via Bluetooth to your computer/phone/tablet, and play music/videos/any sound coming from your device. Do note that the speaker doesn't have a built-in microphone though, so you can't speak to it to talk on a conference call, nor ask Siri to put songs on for you on iTunes. But if you play songs on your device (one paired via Bluetooth with your device), you'll hear them play on the speaker. To put the speaker in pairing mode, first turn on the speaker by pressing the vertical line on the top, then once turned on, press and hold the small round button above the big circle button still on the top of the speaker, and you should see the pairing light start to flash. Once that's done, go to your device's Bluetooth settings, and complete the pairing. - Mathieu from Logitech

  Answered 3 years ago by Logitech

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